40 Richards Avenue
Norwalk, CT 06854
Tel: (203) 853-2727
Fax: (203) 852-9296
Email: [email protected]
Although we can trace our roots as far back as 1843, the modern day Pierson & Smith was founded in 1948. Our approximately 5000 customers are serviced by 25 full time, licensed employees. We are organized departmentally: Personal Lines, Commercial Lines, Life Insurance and Employee Benefits.
All pertinent customer information is data-based on an IBM RS6000 mini computer, thus assuring for instant turn around time for most customer service requests. Additionally, most of the insurance companies which we represent have granted us claims draft authority which gives us the ability to pay the majority of claims quickly. Our office is conveniently located in Norwalk, just off the Connecticut Turnpike [Exit 13].
Although highly automated, we continually stress the importance of the human touch. When you call us, you will be greeted and helped by Isabel Guerrero, our friendly, professional receptionist...no automated attendant, no voice mail unless you request it.
As mentioned, all employees are licensed agents, so virtually anyone who is available is able to respond to your service requests.
Pierson & Smith offers a full array of Personal, Commercial, Life & Health and Risk Management Consulting services. The following is a listing of the services; the names and direct phone numbers of the agents who can help you and some additional information.
For the best in Personal Insurance such as Automobile and Homeowners, please ask for:
Val Kubik 854-3415
Lisa DeMakos 854-3440
Karen Lawless 854-3411
As Pierson & Smith is an independent agency, Val, Lisa and Karen have a large variety of very competitive, financially sound insurance companies at their disposal to satisfy your insurance needs. They can obtain proposals for you with any of the following companies: Hartford...Hanover Insurance...The Chubb* Group of Insurance Companies...St. Paul*...Fireman's Fund...Progressive...Commercial Union*... New London County Mutual.
Please note: Many customers prefer the convenience of a single policy for all of their coverages [known as "package" policies]. The companies above with an asterisk* offer such policies.
For Small Business [under $25,000 per year in premium], please contact:
Eve Vaccaro 854-3445
Eve can write Business Owners policies with
Travelers...Seaco...Hanover...
Hartford...St. Paul...Commercial Union...New London County
Mutual.
Our Commercial Insurance Department provides property and casualty coverages for businesses and professions. This sophisticated department is capable of providing all lines of insurance from the most straight-forward Commercial Automobile policy to the most complex Directors & Officers Liability risk. If you would like us to audit your current program and propose competitive alternatives, please contact:
Paul Ackert 854-3416
Brian Egan* 854-3482
Read Smith 854-3425
Diane Donlin 854-3426
* Transportation Insurance specialist
The Commercial Insurance Department represents: Atlantic
Mutual...Chubb Group...
St. Paul... Travelers...Chubb Group...Hartford...St.
Paul...Commercial Union...Crum &
Forster...Hanover...Fireman's Fund...Middlesex/Patriot
General...Maryland Casualty...Seaco…General Accident.
Additionally, we conduct business with dozens of other insurance carriers on a brokerage basis.
Risk Management & Consulting Services
If you are a larger company or trade association and are seeking solutions in the alternative marketplace [e.g., self insurance, large deductible plans, three line retros/basket aggregate, captives], please contact:
Fred Butler 944-9012 [Shelton]
Foreign Correspondents:
London: HSBC Gibbs
Paris: Rambaud-La Brosse S.A.
For Estate Planning, Business Insurance, or Family Protection, our Individual Life Insurance personnel can design an appropriate program. For further information on life insurance as well as individual disability, medical and long term care insurance, please contact:
Cheryl Beck 854-3438
Our Employee Benefits Department functions on either a consulting or brokerage basis and works with employers of all sizes. Our experience designing self-insurance, placing stop loss insurance, and integrating managed care networks for multi-sited clients can supplement in-house knowledge or benefits, and their communications can be entirely outsourced to our capable staff. For further information, please contact:
Cathy Crowe 854-3405
Michael Watts 854-3403
Our Third Party Administration duties include notifying, invoicing, collection and remittance for COBRA participants, retirees and expatriates. For further information, please contact:
Beverly Peterson 854-3404
Please note that we do not provide individual health insurance.
The following Code of ethics applies to all
Pierson & Smith employees:
I will be honest at all times.
I will put my client's interest first.
I will explain all coverages thoroughly.
I won't hide information in the small print.
I won't promise more than I can deliver.
I will respect my client's right to confidentiality.
Rick Smith, President 854-3402 [Commercial Insurance &
Automation]
Jon Rudiger, CFO 854-3400 [Personal Insurance & Accounting]
Mike Watts, Executive V.P. 854-3403 [Life Insurance &
Employee Benefits]
Fred Butler, Sr. V.P. 854-3403 [Risk Management & Consulting]
If you have questions or observations about Pierson & Smith, please feel free to contact any of the four of us.
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Pierson and Smith Inc.